Privacy Policy – PrintPal

Last updated: [February 20, 2025]

Thank you for choosing PrintPal. We’re committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.printpalcanada.com] (the “Site”) or use our services. By using this Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information
- Contact Data: Such as your name, email address, mailing address, and phone number.
- Order Information: Details related to orders placed (e.g., product preferences, shipping addresses).
Payment Information
- If you make a purchase, we may collect payment details (credit card number, billing address). Payment details are processed securely through our third-party payment processor (PayPal or Stripe) and are not stored on our servers.
Automatically Collected Data
- Log & Usage Data: Your IP address, browser type, operating system, referring URLs, and pages visited on the Site.
- Cookies: Small data files stored on your browser that help us remember you, improve user experience, and track Site analytics.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Order Fulfillment: To process and ship your orders, manage payments, and handle returns.
Customer Support: To respond to your inquiries, troubleshoot issues, or provide assistance.
Marketing & Communication: With your consent, we may send promotional emails, newsletters, or offers. You can unsubscribe at any time.
Site Improvements & Analytics: To understand how users navigate the Site, personalize user experience, and optimize our services.

3. Disclosure of Your Information

We may share your personal information in the following situations:

Service Providers: With vendors or trusted third parties who provide services in collaboration with us (e.g., payment processors, shipping providers).
Legal Compliance: If required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).

We will never sell or rent your personal information to any third parties for their marketing purposes.

4. Cookies & Tracking Technologies

Cookies: We use cookies to remember your preferences and provide you with a personalized experience, such as cart/Wishlist items you save.
Analytics: We use third-party analytics tools (like Google Analytics) that place cookies to track the usage, popularity, and interactions on our Site for improvement purposes.
Opt-Out: You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. Note that disabling cookies may affect certain Site functionalities.

5. Data Retention & Security

Retention: We retain personal data only as long as necessary to fulfill the purposes described in this Policy or to comply with our legal obligations.
Security Measures: We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices (Canada)

Access & Correction: You may request access to your personal information or ask us to correct any inaccuracies.
Withdrawal of Consent: Where you have consented to our processing of your data, you can withdraw that consent at any time (e.g., opting out of marketing emails).
Contact Us: For any questions or requests about your personal data, email us at info@printpalcanada.com.

7. Third-Party Links

Our Site may contain links to external websites or services. We do not control, and are not responsible for, the content or privacy practices of those external sites. We encourage you to review their privacy policies before submitting any personal information.

8. Children’s Privacy

While we do offer a variety of products catered to children and adults of al ages, our services are not intended for use of individuals under the age of 13, without parental consent. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly address it.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated “Last updated” date. We encourage you to review this page periodically.