Everything we make is printed to order, just for you. So this policy comes down to one promise: if something is wrong on our end, we’ll make it right.
When we reprint or refund
We’ll reprint the affected items or refund them if your order:
- arrives damaged,
- has a manufacturing defect, or
- doesn’t match the proof you approved because of a mistake on our end.
How to tell us
Email support@printpalcanada.com within 7 days of receiving your order. Include your order number and photos of the item and its packaging. A real person will reply and sort it out with you.
What isn’t covered
Because every order is custom-made, we can’t take returns or give refunds for:
- a change of mind once your proof has been sent;
- errors that were already in a proof you approved, such as spelling, layout, colours, sizing or finish;
- problems caused by customer-supplied files or artwork;
- normal print variation: slight colour differences between your screen and print, or between separate print runs, and trim or fold variance up to about 1/16″;
- delays caused by the shipping carrier.
If exact colour matching matters for your job, tell us before you approve your proof and we’ll advise on the best approach.
Cancelling or changing an order
You can change or cancel your order any time before we send you your digital proof. Just email support@printpalcanada.com. Once your proof has been sent, the order can’t be cancelled.
How refunds are paid
Refunds go back to the payment method you used at checkout. Your bank or card issuer may take a few business days to show it.
This policy works together with our Terms & Conditions and Shipping & Pickup page. Questions? Email support@printpalcanada.com.